Privacy Policy

INTRODUCTION

Corona Process Serving (‘we’, ‘us’, or ‘our’) operates coronaprocessserving.com and the client portal at corona-process-serving.netlify.app. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

INFORMATION WE COLLECT

We collect information you provide directly to us, including: your name, email address, phone number, case information, party names, service addresses, court jurisdictions, and documents you upload. We also collect payment information processed securely through Stripe and PayPal — we never store your full credit card number. When you use our site, we automatically collect basic usage data including your IP address, browser type, and pages visited through Google Analytics.

HOW WE USE YOUR INFORMATION

We use your information solely to: process and fulfill your service requests, communicate with you about your orders, generate court-required proof of service documents, comply with legal obligations, and improve our services.

HOW WE PROTECT YOUR INFORMATION

Your information is transmitted over encrypted HTTPS connections. Payment processing is handled by PCI-compliant third parties (Stripe and PayPal). We do not sell, rent, or share your personal information with third parties except as required to fulfill your service request or as required by law or court order.

DATA RETENTION

We retain your case information and service records for a minimum of three years to comply with California legal requirements for process server records. You may request deletion of your personal information by contacting us, subject to our legal retention obligations.

YOUR CALIFORNIA PRIVACY RIGHTS

Under the California Consumer Privacy Act (CCPA), California residents have the right to: know what personal information we collect, request deletion of your personal information, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at coronaprocessserving.com/contact.

COOKIES

Our website uses cookies for analytics purposes through Google Analytics. You may disable cookies in your browser settings. We use a live chat widget (GhostChat) that may store chat history for up to 30 days.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

CONTACT

For privacy-related questions or requests, use the contact form at coronaprocessserving.com/contact or write to: Corona Process Serving, Corona, CA 92883.